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Support

CUSTOMER SERVICE & TECHNICAL SUPPORT

WE’RE HERE TO HELP. Formetco’s Help Desk is available 7 days a week, 365 days a year and our 24/7 Live Active Diagnostics Monitoring System ensures the continual health of your display. Whether it’s simple maintenance or complex troubleshooting, Formetco’s Help Desk and service technicians are here help.

6 am to 10 pm Eastern Standard Time, 7 days a week
Phone: (800) 204-4386
Email:  Service@formetco.com

How we work

  • TECHNICAL SUPPORT

    You expect your sign to work year-round so our technicians and support teams are available 365 days a year, including all holidays and weekends. Even after your warranty expires, our tech support will continue to diagnose and troubleshoot for the life of the display.

  • SOFTWARE SUPPORT

    Our Control Center’s support ranges from creating dynamic data feeds to managing schedules and sub-schedules on all your displays, regardless of what brand they are.

  • ONSITE TRAINING

    Whether you handle all your own service or want us to manage it for you, we have a package that will fit your needs. Our technicians can train your service personnel during the install of your LED digital. Our Help Desk is also available to answer any questions your team may have after installation.

  • DIAGNOSTICS

    Formetco’s Live Diagnostics Monitoring System continually watches the LED modules, power supplies, data communications, computer health, internet connectivity, and operating temperature — all while providing auto-correction logic and email alert notifications of any concerns or issues.

  • SERVICE PROVIDERS

    Nearly 50 years in the outdoor advertising industry has helped us put together the nation’s top service network. If you have a digital location, you can be assured that we have a service partner close by.

FAQ's

Give us a call! Our tech support can be reached 7 days a week at (800) 204-4386. To expedite your service request, please let us know the case number, board name and sign owner (if available). Photos or videos of visual issues are always welcomed and appreciated.
Since labor warranties are customizable, contact your sales representative to identify the terms and pricing that best fit your needs.
We'd be happy to schedule a time to show you how to manage content for your digital billboard. Send us an email at softwaresupport@formetco.com to reserve a date.
To request or return spare parts, please call our Help Desk at (800) 204-4386 to coordinate shipping and delivery. For returns, we'd like to send you a pre-paid shipping label so please provide the box's length, width, height and weight.

ANY QUESTIONS?

Let us know! Our customer support team will be happy to help with any service or technical questions you have.