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Technician monitoring control room screens on the Formetco Service & Support hero banner

FORMETCO CUSTOMER SUPPORT: THE INDUSTRY STANDARD

When it comes to digital billboard support, no one does it better than Formetco. Our industry-leading customer service team is on-call 7 days a week, 365 days a year, delivering expert assistance when you need it most. Whether it’s routine maintenance or a time-sensitive issue, you’ll never face it alone.

The Formetco Difference

Average Hold Time

Less than 1 minute

Support Availability

7 days a week, 365 days a year

Real People

no endless menus or call centers

First-Call Resolution Rate

Over 90% of issues resolved on the first call

24/7 Diagnostics Monitoring

Continuous system health and alert notifications

Engineering-Backed Support

Decades of hands-on experience power every service and solution we provide.

But We Don’t Stop There...

With Formetco’s exclusive 24/7 Live Active Diagnostics Monitoring, your digital display is constantly being checked for performance, health, and connectivity, catching potential issues before they ever affect your screen.

Why We’re #1 in Support

TOP-RATED RESPONSE TIMES

Formetco is proud to lead the industry with some of the fastest customer support response times in digital signage. When issues arise, our team acts quickly—minimizing downtime and keeping your operations running smoothly. Our commitment to rapid service ensures you’re never left waiting when it matters most.

LIVE DIAGNOSTICS & REAL-TIMEALERTS

Our 24/7 Live Diagnostics Monitoring System constantly tracks the health of your LED display. With automatic system alerts and proactive troubleshooting, potential problems are flagged and addressed before they impact your event. This real-time monitoring adds an extra layer of reliability and peace of mind.

REAL PEOPLE, REAL SUPPORT

You have the power to control any sport with ease. Effortlessly switch between sports and create customized displays tailored to each game’s unique needs. Our software lets you design distinct looks for every sport, ensuring that every game day feels fresh and engaging—whether it’s football, basketball, soccer, or any other event. Simplify game-day management with flexible, multi-sport control that adapts to your schedule and enhances the fan experience.

ENGINEERING-DRIVENSERVICE

Every support call is backed by decades of hands-on engineering expertise. Our service technicians are deeply familiar with the components, structure, and software of each system we build— because many of them helped design it. This means smarter solutions, faster fixes, and long-term reliability.

FULL-SYSTEM SUPPORT

We don’t just cover LED modules—our warranty and service extend to every component in your display system. From power supplies to control cards, louvers, and cabling, we’ve got you covered. With Formetco, one call really does support it all.
Whether you’re a first-time buyer or managing a nationwide network of displays, our Customer Support Team is your long-term partner in performance. From installation day to years down the road, we’re just a call away—and we mean it. Let us show you why Formetco is trusted nationwide for reliable, fast, and knowledgeable customer care. Because at Formetco, your uptime is our priority.

THE FORMETCO DIFFERENCE, TOLDBY THOSE WHO’VE LIVED IT

Creekview scoreboard installation photo

After serious market research, we purchased our large LED video scoreboards from Formetco, for both our outdoor and indoor sports facilities. We couldn’t be happier with our decision to use Formetco. Besides the great pricing, their warranties and the support after the sale have been first class. We are thrilled about the excitement the boards have brought our community and the immediate return on our investment through sponsorships at each venue.

Dr. Mark Merges

Principal, Creekview High School, Canton, GA

Sports video display installation photo

Video displays are a huge part of the event experience, with our new venue we wanted to give our attendees an experience that goes beyond just a videoboard. We did our homework, sourced from several reputable vendors and we chose Formetco. Formetco delivered a high quality product at a very competitive price. Ultimately, using Formetco meant more LED displays for less money, providing us the value and quality we were seeking.

Jeff Eiseman

President/Partner Agon Sports & Entertainment, Augusta Greenjackets, North Augusta, SC

LED video board installation photo

We were very happy with the first video scoreboard we purchased for soccer. So, we purchased our Video scoreboard for softball from them. The staff at Formetco worked really well with us. Our staff really likes how easy their control system is to operate. Formetco has overdelivered in every aspect, I recommend Formetco as your next LED Video Screen supplier.

Lee Fowler

Former Athletic Director, USC Upstate

Formetco Sports logo
Formetco Sports leads in cutting-edge digital scoreboards that do more than just keep score — they’re designed to enhance user experience and drive long-term revenue for your organization.
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