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IT Customer Support Specialist

IT Customer Support Specialist


Responsible for customer service and technical support to support the operational performance of large visual LED Video screens primarily in North America.


Job Duties/Responsibilities:


  • Provide exceptional customer service and be an advocate for our customers
  • Help customers via phone support
  • Monitor LED system emails and alerts to ensure proper operation of customer screens
  • Maintain proper records for troubleshooting customer systems
  • Deploy new software necessary for proper screen and computer operation
  • Supply first and eventually tier-two level support
  • Visually check Support applications and respond to downed/troubled devices
  • Support works 7 days a week
  • Swing Shift Rotation
  • Perform other duties as required.




  • High school diploma or equivalent
  • 1-2 years of experience with Windows-based operating systems.
  • 1-2 years of experience with Microsoft applications
  • 1-2 years of experience with Remote Desktop Support
  • Basic understanding of networking principles
  • Experience with Mac software a plus
  • Experience with Dynamics 365 CRM (Customer Relationship Management) or similar a plus
  • Strong logical and analytical skills
  • Strong verbal and written communication skills
  • Ability to read schematics and drawings
  • Strong organizational and multi-tasking skills
  • Quick learner/self-motivated and able to work independently
  • Experience troubleshooting Microsoft applications and/or networking components
  • Basic knowledge of computer hardware/software



  • Working in the office will be required to complete the training.  After proficiency is achieved, may be able to work remotely a few days a week.
  • For working remotely, a computer will be provided, but the applicant must have a high-speed (50Mbps or greater) internet connection.
  • Customer support is open 7 days a week, and there will be different shift options available.


Must complete a pre-employment drug test and a background check.

Formetco is a DrugFree Workplace.

Formetco is an Equal Opportunity Employer.

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