IT Customer Support Specialist

IT Customer Support Specialist

Summary:

Responsible for customer service and technical support to support the operational performance of large visual LED Video screens primarily in North America.

Job Duties/Responsibilities:

• Provide exceptional customer service and be an advocate for our customers
• Help customers via phone support
• Monitor LED system emails and alerts to ensure proper operation of customer screens
• Maintain proper records for troubleshooting customer systems
• Deploy new software necessary for proper screen and computer operation
• Supply first and eventually tier-two level support
• Visually check Support applications and respond to downed/troubled devices
• Support works 7 days a week
• Swing Shift Rotation
• Perform other duties as required.

Education/Experience/Skills:

• High school diploma or equivalent
• 1-2 years of experience with Windows-based operating systems.
• 1-2 years of experience with Microsoft applications
• 1-2 years of experience with Remote Desktop Support
• Basic understanding of networking principles
• Experience with Mac software a plus
• Experience with Dynamics 365 CRM (Customer Relationship Management) or similar a plus
• Strong logical and analytical skills
• Strong verbal and written communication skills
• Ability to read schematics and drawings
• Strong organizational and multi-tasking skills
• Quick learner/self-motivated and able to work independently
• Experience troubleshooting Microsoft applications and/or networking components
• Basic knowledge of computer hardware/software

Other:

• Working in the office will be required to complete the training.  After proficiency is achieved, may be able to work remotely a few days a week.
• For working remotely, a computer will be provided, but the applicant must have a high-speed (50Mbps or greater) internet connection.
• Customer support is open 7 days a week, and there will be different shift options available.

Must complete a pre-employment drug test and a background check.

Formetco is a DrugFree Workplace.

Formetco is an Equal Opportunity Employer.

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